A withdrawal may be unavailable because your payment method, account or available balance requires attention. Please check the information below for help resolving the issue.
How to check your payment details
Make sure your payment details match the details registered to your account.
To check your payment details, go to My Account 
Error messages
You may receive an error message when you try to withdraw. Each error code is unique and indicates why you are unable to withdraw. For example, NPM01 is displayed when there is no active payment method registered to your account. Please visit What does NPM01 mean? for more information.
Withdrawal Methods
When possible, we will return any funds back to the same payment method that was used to deposit funds into the account. If it is not possible to withdraw back to the same deposit method, you will be notified and we will look to process your withdrawal to your bank account using Bank Wire.
You can check our step-by-step guides at any time to learn how to request a withdrawal using your active payment method. Please visit our Withdrawal Methods page for more information.
